Policy
Reset & refund policy
Full refunds are available before your challenge starts. Once trading begins, fees are non-refundable until you complete your second funded-account payout.
Refund before your challenge starts
You may request a full refund at any time before your challenge begins — that is, before your first trade is placed on the evaluation or instant account.
After your challenge has started
After your challenge has started (first trade placed), challenge fees are non-refundable until you receive your second payout on a funded account. This applies to evaluation and instant programs unless required otherwise by law.
What counts as “challenge started”?
Your challenge is considered started when the first trade is opened on your evaluation or instant account — including demo-phase orders during an evaluation. Purchasing an account alone does not count as started until trading activity begins.
Second funded payout milestone
Once funded, the non-refundable period ends after your second approved payout is completed on that funded account. Until then, fees remain non-refundable except for duplicate charges, proven checkout failures, or other cases required by law.
Challenge resets
If you breach an evaluation account, you may purchase a reset to continue the same program without starting a brand-new purchase flow. Reset pricing and availability are shown in your dashboard when eligible. Resets do not restart the refund window once trading has begun.
Instant funding
Instant accounts follow the same refund rules: full refund before the first trade; non-refundable after trading begins until the second funded payout milestone. KYC and activation must be completed before live trading.
How to request a refund or support
Contact us via the Contact page with your account email, order ID, and whether your challenge has started. Refund requests before the first trade are reviewed within one business day.